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After Sales Services of Samsung

Samsung, a South Korean company, is known worldwide for its excellent electrical goods. The after sales service of Samsung has boosted the company’s recognition and name. Samsung takes care of each and every query and problem of the customers and tries to attend to every single problem immediately. Each laptop comes with a year’s warranty, which can be extended to 3 years in case of necessity.

The most appreciable part of after sales services of Samsung is that the support team tries to keep up to the target repairing time, which is 72 hours. Before shipment each and every product of Samsung is tested properly for re-assurance. After the product is sold the technical team is always available for support services. Laptops are collected by technicians from any part of the world and sent for repair.

Online FAQs section of Samsung

On the home site of Samsung the most common questions asked by the customers are already answered by the technicians. Customers can fix the small problems by themselves, by just going through the FAQs (Frequently Asked Questions)_section. It is not only easily accessible but also extremely helpful for the customers, mainly for learning more about the product.

Online service request of Samsung

This after sales service of Samsung is very user friendly and caters to all sorts of requirements and queries of customers. One just has to fill up the registration form, to acquire a unique email address and password. It enables one to login and log an online service request.

Every case is handled by technicians and updated as per the progress. The ‘repair self tracking’ option helps the customers to know about the regular updates and provide their own comments as well. Both the customer and the helpdesk operator have the right to close the service request, after the problem is resolved completely.

Service centers of Samsung

There are a lot of service centers of Samsung present across the world. One can always visit the service centers and ask for assistance. If the product cannot be carried to the center then technicians are sent to the customer’s address for repair.

Service over phone

For instant assistance or troubleshooting, one can always call the customer care number. If the problem is not too complicated then the troubleshooting is carried out over the phone itself; otherwise, the other methods of after sales services of Samsung are opted.

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